RETURNS

To request a return please email us at info@lolaraefashion.co.uk;

Please include your full name and order number in the email.

We operate a strict 14 day return policy and return orders must be back with us by the 14th day (the returns period starts from the day your item is dispatched)

PLEASE ENCLOSE YOUR NAME AND ORDER NUMBER IN THE RETURN PARCEL

WE ARE CURRENTLY UNABLE TO OFFER EXCHANGES AND PLEASE NOTE SALE ITEMS CAN ONLY BE RETURNED FOR A STORE CREDIT NOTE.

Please note that Lola Rae Fashion will not accept payment due on delivery and will not pay return costs or charges. Please ensure a tracked delivery service is used, as we will be unable to refund any lost, missing or damaged parcels.

Once we receive your return your refund will be processed within 14 working days.

We will only accept returns for products that have not been worn or damaged, are still in their original packaging with tags attached, and do not have make up/ tan stains or any other marks.

FAULTY ITEMS- if you receive an item that is faulty please contact us our customer service team info@lolaraefashion.co.uk within 24 hours of receiving the item with our name and order number and a photo of the fault.

If you have any questions regarding your return please contact us on info@lolaraefashion.co.uk

Your statutory rights are not affected by this returns policy.