To request a return please email firstname.lastname@example.org and provide your name, order number and request within 24 hours of receiving your item. We will then email you instructions with our returns address. We operate a STRICT 14-DAY return policy. Returned items must be back with us by the 14th day, (the returns period starts from the day your item is dispatched) If you return your items after the 14 day return period you will be required to pay for return postage for the item to be sent back to yourself.
PLEASE NOTE SALE ITEMS CAN ONLY BE RETURNED FOR A CREDIT NOTE
PLEASE ENCLOSE A NOTE OF THE ORDER NUMER AND ORDER NAME IN THE RETURN PARCEL
WE ARE CURRENTLY UNABLE TO OFFER EXCHANGES
Please note that you are required to pay for the return postage of items you would like to return. Lola Rae Fashion will not accept payment due on delivery and will not pay return charges. Please ensure a tracked delivery service is used, as we will be unable to refund any lost, missing or damaged parcels.
Once we receive your return your refund will be processed within 14 working days.
Please note we will only accept returns for products that have not been worn or damaged, are still in their original packaging with tags attached, and do not have make up/ tan stains or any other marks.
FAULTY ITEMS- if you receive an item that is faulty please contact us our customer service team email@example.com within 24 hours of receiving the item with our name and order number and a photo of the fault.
If you have any questions regarding your return please contact us on firstname.lastname@example.org
Your statutory rights are not affected by this returns policy.